A2: Realtek is not a card manufacturer. Adapter or Add-in cards are manufactured by companies which buy IC chips from Realtek. For driver updates, technical support, and RMA, please contact the card or system manufacturer.
The Realtek Web site provides ONLY generic drivers for download. These drivers may or may not work for your system because Realtek provides drivers which were either modified or rewritten for our OEM customers' application.
A3: If you bought an add-on card separately, and the documentation does not show the hardware manufacturer of this product, then you must contact the store from which you bought the product. If you bought a computer system with the add-on card (or capability) installed, then you should contact the computer store/company for support.
A3: If you bought an add-on card separately, and the documentation does not show the hardware manufacturer of this product, then you must contact the store from which you bought the product. If you bought a computer system with the add-on card (or capability) installed, then you should contact the computer store/company for support.
A4: The vendor chip part number often appears on screen during the boot up sequence, but if you have problem identifying the component, remove the device/board from your system and physically check the chip number imprinted on the IC (usually the largest chip on board). If the function is built into the system board, the chip in question is often located close to the output port (where the appropriate wires and cables are connected to the board).
A5: You will find this information from the user's manual, but if it is lost or not available, the simplest way is to remove the board and check the chip part number directly.
A5: You will find this information from the user's manual, but if it is lost or not available, the simplest way is to remove the board and check the chip part number directly.
A6: If so, either the part (IC) is not manufactured by Realtek or it has been a long phased-out product in which updates are no longer available.
A7: Because Win98 currently supports both VXD and WDM architecture to be backward compatible with Win95, either Win98 VXD or Win98 WDM driver can be installed under Windows98. For Win95, ONLY VXD or Win95 driver can be installed.
A7: Because Win98 currently supports both VXD and WDM architecture to be backward compatible with Win95, either Win98 VXD or Win98 WDM driver can be installed under Windows98. For Win95, ONLY VXD or Win95 driver can be installed.
A8: Since Realtek does not make boards, the only source of documentation for jumper-settings will have to be provided by the board makers. However, you can always check the silkscreen on the board for clues. That is, there may be some kind of abbreviation specifying the function of the jumper.
A9: We are afraid that any hardware register information for programming purposes can't be offered until an NDA (Non Disclosure Agreement) has been signed.
A9: We are afraid that any hardware register information for programming purposes can't be offered until an NDA (Non Disclosure Agreement) has been signed.
A10: Some of the old 'DOC' files were done with FrameMakerII, and it has the same 'DOC' file extension as MS Word. Unfortunately, these doc files done with FrameMaker could not be converted to Word doc files.
A11: If drivers for your controller chips could not be found in both the sites, it means that the chips might have been phased out for a long time, and we are afraid that in that case, updates or driver support for them is not available any more. However, please contact us at
pctech@realtek.com for further inquiries or assistance.
A11: If drivers for your controller chips could not be found in both the sites, it means that the chips might have been phased out for a long time, and we are afraid that in that case, updates or driver support for them is not available any more. However, please contact us at
pctech@realtek.com for further inquiries or assistance.
A12: Drivers are DirectX compliant even though they may not be certified.
A13: Without having an appropriate user's manual, the easiest way is to pull out the device from your system and check the chip part number on the board, and then choose driver according to this chip part number.
A13: Without having an appropriate user's manual, the easiest way is to pull out the device from your system and check the chip part number on the board, and then choose driver according to this chip part number.
A14: The installation procedure is available from the readme file. To ensure proper re-installation, please make certain that these steps are followed:
For Audio:
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For Windows 95/98, please run "uninstall.exe" (available from http://www.realtek.com.tw/cp/download.htm) before EACH re-installation of an audio driver. If you can't find this utility program or still experience problems, try using steps described in (3) below.
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For Windows 3.1, please make sure that the als.ini file is removed under the Windows directory before re-installing the driver.
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For Windows 95, please remove all audio devices under control panel\system\device manager\video,audio & game..., and then delete the Realtek*.inf file in the Windows\INF\Other folder. Restart the computer or continue on with add/new device under control panel and re-install the driver.
For Video:
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For Windows3.1 or Windows 95, make certain that your display mode is set back to standard VGA mode before re-installing any drivers, and then follow the instructions in the readme file.
A15: Firstly, please download Windows 95/3.1/DOS combo drivers from
http://www.realtek.com.tw/, and then the Patch version for sound driver installation .
A15: Firstly, please download Windows 95/3.1/DOS combo drivers from
http://www.realtek.com.tw/, and then the Patch version for sound driver installation .
A16: You can use both win98VXD and win98WDM drivers, but the win98WDM driver is recommended.