A1: Realtek is now working on Linux driver for ALS100/ALS100+/ALS300/ALS4000.
Please check http://www.opensound.com for availability.
A1: Realtek is now working on Linux driver for ALS100/ALS100+/ALS300/ALS4000.
Please check http://www.opensound.com for availability.
A2: Sound cards built based on ALS1XX, except for ALS007, will support full-duplex mode. Be sure to update third party applications that support full duplex audio cards to maintain full compatibility.
A3: Please check under volume control\recording & playback properties that Microphone is selected.
Note: If there is no sound from your microphone, please make sure that your microphone is a stereo plug/type.
A3: Please check under volume control\recording & playback properties that Microphone is selected.
Note: If there is no sound from your microphone, please make sure that your microphone is a stereo plug/type.
A4: Make certain that your system detects the presence of your CD-ROM. Then check that the CD audio lead (4 wire lead) is connected correctly between the CD-ROM drive and the sound card 4 pin connector. Also check that the CD volume has not been muted under volume control.
A5: Models OTHER than the ALS007/ALS100 will support the said devices. If there are still unresolved joystick related issues, please check the Microsoft web site.
A5: Models OTHER than the ALS007/ALS100 will support the said devices. If there are still unresolved joystick related issues, please check the Microsoft web site.
A6: Audio drivers supporting DirectX will work despite the fact that the system reports the driver has not been certified.
A7: Make sure speakers are turned on and the phone jack is connected properly. After driver installation, check if all audio sound devices appear under CONTROL PANEL\SYSTEM\DEVICE MANAGER\SOUND, VIDEO & GAME.
If there are yellow exclamation marks beside any one of the audio devices, it isn't working or the driver has not been installed correctly. Remove the faulty device using remove tab, and then go to the WINDOWS\INF\OTHER directory and delete the REALTEK*.INF file.
You can now re-start the system to install the driver again or simply install through "add new hardware" from the control panel.
A7: Make sure speakers are turned on and the phone jack is connected properly. After driver installation, check if all audio sound devices appear under CONTROL PANEL\SYSTEM\DEVICE MANAGER\SOUND, VIDEO & GAME.
If there are yellow exclamation marks beside any one of the audio devices, it isn't working or the driver has not been installed correctly. Remove the faulty device using remove tab, and then go to the WINDOWS\INF\OTHER directory and delete the REALTEK*.INF file.
You can now re-start the system to install the driver again or simply install through "add new hardware" from the control panel.
A8: If you are experiencing parity error in an IBM model 300GL/PII system, please "disable" the parity check from CMOS setting for DISABLE/ENABLE parity check.
A9: Under "automatic setting" of [resource] for the above mentioned virtual devices, they will not "share" IRQ with the physical devices, but with virtual devices ONLY. And if there are no IRQs left over (most commonly being PS2 mouse and ISA devices), OS will not be able to assign share IRQ between virtual and physical devices. To resolve this problem, please try the following:
- Under BIOS CMOS setting of IRQs, free up unused IRQs such as COM, Printer, or USB ports.
- Turn off the "automatic setting" option from [resource] found under [property]/[[Device Manager] and manually assign share IRQ with devices, i.e. network card. (Note: Do not share an IRQ with the ALS300 PCI).
In addition, you can check Microsoft's technical support web site.
A9: Under "automatic setting" of [resource] for the above mentioned virtual devices, they will not "share" IRQ with the physical devices, but with virtual devices ONLY. And if there are no IRQs left over (most commonly being PS2 mouse and ISA devices), OS will not be able to assign share IRQ between virtual and physical devices. To resolve this problem, please try the following:
- Under BIOS CMOS setting of IRQs, free up unused IRQs such as COM, Printer, or USB ports.
- Turn off the "automatic setting" option from [resource] found under [property]/[[Device Manager] and manually assign share IRQ with devices, i.e. network card. (Note: Do not share an IRQ with the ALS300 PCI).
In addition, you can check Microsoft's technical support web site.
A10: If your joystick (analog) is not recognized by the system, please follow the driver installation procedure as mentioned in the readme except that the driver source will be in your WinNT 4.0 CD- ROM under \DRVLIB\MULTIMED\JOYSTICK\X86 when asked for. For digital game pad or joystick, drivers are available from the list provided by your WinNT system.
A11: This is a limitation of the Microsoft WDM architecture.
A11: This is a limitation of the Microsoft WDM architecture.
A12: Again, this is another limitation of the Microsoft WDM architecture.
A13: We are a chip supplier, not a card manufacturer. Please read the model number of the audio controller chip on your sound card. The model number starts with "ALS" and a number follows (e.g., ALS120). With the model number, please find out its corresponding drivers at
http://www.realtek.com.tw/downloads/downloads1-1.aspx?lineid=8.
A13: We are a chip supplier, not a card manufacturer. Please read the model number of the audio controller chip on your sound card. The model number starts with "ALS" and a number follows (e.g., ALS120). With the model number, please find out its corresponding drivers at
http://www.realtek.com.tw/downloads/downloads1-1.aspx?lineid=8.
A14: Each VxD driver doesn't allow installation of multiple cards in one machine because it needs a unique ID to handle system messages. If you have installed multiple cards with VxD drivers, then they will conflict with each other. But if you install WDM drivers, the system will work fine.
A15: You can remove the sound effect manager by the following ways:
1. Run "regedit.exe" (for Win2000, run regedt32.exe)
2. Delete the registry value "SoundMan" located on HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run.
A15: You can remove the sound effect manager by the following ways:
1. Run "regedit.exe" (for Win2000, run regedt32.exe)
2. Delete the registry value "SoundMan" located on HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run.